FAQ


General Information

What are your hours? 

Please click here for our hours and directions.

Are you open on holidays? 

We are typically closed on Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and New Year’s Day. 

How long does it take to get an appointment? 

We make every effort to see patients with urgent problems as soon as possible. The best way to get a same-day appointment is to call the office at 8:00 a.m. sharp. Routine visits are generally scheduled within two weeks.

Do you take walk-ins? 

No. An appointment is required. Please call 856-662-0017 to make an appointment. 

Do you treat children and infants? 

We treat children, but do not provide newborn care. 

Will the doctor call me to discuss test results?

A member of the office staff will call you with test results approximately one week after your tests have been completed. A full discussion of the results with the doctor will be done at your next appointment.

How long have your doctors been in practice?

Drs. DiMaio and Ricigliano have been licensed physicians since 1986 and have been in private practice since completing their residencies in 1988. Click here to see all of our providers’ credentials.

Why do I sometimes have to wait to be seen when I am on time for my appointment?

We do our best to see you at your scheduled appointment time. Sometimes appointments may run longer than usual to address atypical medical issues. In the case of emergencies, the schedule may be delayed. Our priority is your health, and we do our best to respect your time.

Are your doctors DOs or MDs? What’s the difference?

Holders of a DO are known as osteopathic physicians, while holders of an MD are referred to as allopathic physicians. Other than teaching a holistic approach to the patient, medical training for an osteopathic degree (DO) is now virtually indistinguishable from that which leads to the MD degree. Osteopathic physicians complete conventional residencies in hospitals and training programs; are licensed in all states; and have rights and responsibilities, such as military service, that are identical to MD qualified physicians and surgeons. DOs combine today's medical technology with 1) their ears to listen caringly to their patients, 2) with their eyes to see their patients as whole persons, and 3) with their hands to diagnose and treat patients for injury and illness.

What is a nurse practitioner? 

A Nurse Practitioner (NP) is a registered nurse (RN) with advanced training in diagnosing and treating illness. Nurse Practitioners prescribe medications, treat illness, and administer physical exams. NPs differ from physicians in that they focus on prevention, wellness, and education. NPs specialize in providing all encompassing individualized care.

What do electronic medical records (EMR) mean to me?

EMR allows for better organization and control of your health records and allows the office to better serve you with more efficiency. EMR also helps the office better track your medical history and medications and to share that information, at your request, with other healthcare providers. As more and more providers use EMR, providers will be able to better track outcomes and progress, reduce redundant testing, and help control overall healthcare spending for the nation.

Where can I find reliable health information online?

The best information you can find is from your healthcare providers. Please use caution when using online resources for healthcare information, as anyone can post anything. That being said, some sites are more reliable than others, so please use your judgment when assessing the credibility of websites.

What is HIPAA? 

The HIPAA Privacy Rule provides federal protections for personal health information and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes. We ask that you review our HIPAA policies (given at your first appointment, yearly thereafter, and at your request) and note anyone you give permission to for us to share medical information with. For more information, visit the website of the US Department of Health & Human Services.


Insurance

Which insurance plans do you accept?

We accept most insurance plans. Call the office at 856-662-0017 to confirm whether we accept your plan.

Do you take cash-paying patients?

Yes. 

Do you take Medicare?

Yes.


Prescriptions

How long does it take to get a prior authorization for my medication(s)?

The process typically takes 24 to 96 hours, but can take much longer depending on your insurance company.

Why is a prior authorization required for my medication(s)?

Insurance companies determine whether they will cover a prescription as written by the doctor or require additional information in the form of a Prior Authorization to authorize coverage. Approvals for prior authorization are not guaranteed by your insurance company. Unfortunately, we do not control their process or decision. If your prescription claim is denied, we will work with you to find a covered alternative if one exists.

What if my insurance company denies my prior authorization?

The insurance company will send a Denial of Medication. This will include a detailed explanation and suggest other alternatives that your insurance company will cover. The Denial of Medication will be reviewed by your physician. A decision may be made to change your medication to meet your plan’s Preferred Formulary.

How can I get my prescriptions cheaper?

There are a number of options that might work for you to obtain medications at a reduced rate.
1) If you have a prescription plan, be familiar with your plan’s Formulary. These are medications that are offered to you at lower co-payments.
2) Many name brand pharmaceutical companies offer coupons or rebates for the medications they sell. Search for your medication or manufacturer online and check for special offers. One example is GSK’s LOVAZA coupon program. (Unfortunately, Medicare patients are not eligible by law for these programs, but the law appears to be changing under the current Obama healthcare reform.)
3) Pharmaceutical companies may also offer “needs programs” that you can apply for on their website, which may qualify you for free or reduced cost medication. For a listing of these programs, visit the Pharmaceutical Assistance Program website.
4) Discount retailers, such as Walmart and ShopRite, may have medications at a lower price, which may be at times even lower than your insurance co-payment at a traditional pharmacy. Lists of these medications can be found on their websites.
5) Finally, Medicare provides additional recommendations, including links to state government resources, at this website.


Surgical Clearance & Other Special Appointments

What are special appointments?

Special appointments are appointments that require the completion of forms for other parties, such as school/work physicals, CDL physicals, and pre-surgical clearance visits. Please notify the staff if you require one of these types of appointments when you schedule your visit, and do not forget to bring the necessary forms.

Do you diagnose and treat allergies?

Yes. The office can refer you to an in-house allergy specialist, who can provide you comprehensive allergy testing and treatment. Please contact the office for more information and to determine whether your insurance plan covers allergy care.

What is a Surgical Clearance?

This is a physical to ensure that your medical conditions do not present an excessive risk to completing your procedure safely. All surgery involves some risk, even with a Surgical Clearance. The physical includes a review of any pre-admission testing as determined by the surgeon and surgical facility. It is your responsibility to ensure that pre-admission testing results are sent to the office by the time of your appointment at Family Care Associates. 

Do I have to schedule a special appointment for a Surgical Clearance?

Yes. This physical takes longer than a routine office visit. To avoid delaying your surgery, please let the staff know that you need a Surgical Clearance when scheduling the appointment.

Where and when do I have to have the test(s) done before my surgery?

If pre-admission testing is required before your procedure, the test(s) must be done before your Surgical Clearance appointment or we will not be able give your clearance. We do not perform pre-admission testing at our office. Our staff can inform you as to where and when these test(s) can be done before coming for your Surgical Clearance appointment. Please make sure the results of these tests have been sent to the office by the time of your appointment.

What if I do not pass the Surgical Clearance?

If there are problems noted on your exam or with your pre-admission testing, your surgeon will be notified and your procedure may have to be rescheduled. 

Must I come back for a new Surgical Clearance after I have the new test(s) done?

Yes. Once your new ordered test(s) are reviewed, you will need to schedule a new Surgical Clearance at our office. When you pass the clearance, we will notify your specialist/surgeon.